These Terms and Conditions set out the basis on which Cleaners SW17 supplies cleaning services to residential and commercial customers. By booking or using any service provided by Cleaners SW17, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company means Cleaners SW17, the cleaning services provider.
1.2 Customer means the individual or organisation booking or receiving the services.
1.3 Services means the cleaning and related services provided by the Company to the Customer as agreed in the booking confirmation.
1.4 Premises means the property, whether residential or commercial, at which the Services are to be carried out.
1.5 Booking means a request by the Customer for Services, which is accepted and confirmed by the Company.
2.1 The Company provides domestic and commercial cleaning services, including regular cleaning, one off cleaning, end of tenancy cleaning, deep cleaning and related tasks, as agreed in advance with the Customer.
2.2 The exact tasks, frequency, duration and price for the Services will be set out in the booking confirmation provided to the Customer prior to the commencement of any work.
2.3 The Company reserves the right to decline or discontinue Services at Premises that present a health and safety risk, are excessively cluttered, contain hazardous materials, or otherwise fall outside the agreed scope.
3.1 Bookings may be requested by the Customer through the Company’s chosen communication channels. The Customer must provide accurate and complete information regarding the Premises, required Services, preferred dates and times, and any access or security instructions.
3.2 A Booking will only be confirmed when the Company has accepted the request and issued a booking confirmation, which may include the agreed price, estimated duration, and any specific conditions.
3.3 The Customer is responsible for checking the booking confirmation and notifying the Company promptly of any errors or discrepancies. If the Customer does not raise any issue prior to the scheduled start time, the Services will be carried out as described in the confirmation.
3.4 The Company may request photographs or descriptions of the Premises or particular areas in order to estimate the time and cost required. Any estimate provided is based on the information available at the time and may be adjusted if the actual condition of the Premises differs materially.
4.1 The Customer must ensure safe and reasonable access to the Premises at the agreed date and time. This includes providing necessary keys, access codes or instructions in advance where required.
4.2 The Customer shall ensure that running water, electricity, and adequate lighting are available at the Premises for the duration of the Services.
4.3 The Customer must secure or remove all valuable, fragile or irreplaceable items prior to the commencement of Services. The Company will not be responsible for damage to such items left in vulnerable locations.
4.4 The Customer must inform the Company in advance of any alarms, security systems, pets, or other issues that may affect the performance of the Services.
5.1 Prices for Services are stated at the time of booking and may be calculated on an hourly basis, a fixed price per job, or another agreed structure. All prices will be communicated to the Customer before the Booking is confirmed.
5.2 Unless otherwise stated, all prices are in pounds sterling and include applicable taxes where required by law.
5.3 The Company may require advance payment, a deposit, or valid payment details to secure a Booking. Any such requirement will be communicated to the Customer during the booking process.
5.4 Payment is due in accordance with the payment terms notified to the Customer, which may include payment on completion of each visit, in advance of the Service, or on an agreed periodic schedule for regular Services.
5.5 The Company reserves the right to charge interest or late payment fees on overdue amounts, and may suspend or cancel future Services until all outstanding balances have been settled.
6.1 The Customer may cancel or amend a Booking by providing notice to the Company. The minimum notice period for cancellations or rescheduling will be communicated at the time of booking and may differ depending on the type of Service.
6.2 If the Customer cancels or significantly amends a Booking with less than the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full price of the scheduled Service.
6.3 If the Company is unable to attend a Booking due to unforeseen circumstances such as staff illness, transport disruption, or other events beyond its reasonable control, the Company will notify the Customer as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any indirect loss or inconvenience arising from such rescheduling.
6.4 If the operative is unable to gain access to the Premises at the agreed time, or if the conditions at the Premises prevent Service from being carried out, this will be treated as a late cancellation by the Customer and may incur a cancellation fee.
7.1 The Company will use reasonable skill and care in providing the Services and will make reasonable efforts to complete the agreed tasks within the allocated time.
7.2 If in the Company’s opinion the time booked is insufficient to complete all requested tasks to a reasonable standard, the Customer may be offered additional time at the applicable rates. If the Customer declines extra time, the operative will prioritise tasks as instructed by the Customer within the booked period.
7.3 The Company will provide cleaning materials and equipment unless otherwise agreed. If the Customer requests the use of their own products or equipment, the Company accepts no liability for any loss, damage or unsatisfactory result arising from such use.
7.4 The Customer agrees not to directly employ, contract or engage any operative introduced by the Company to provide cleaning services independently or through another business during the term of their relationship with the Company and for a reasonable period thereafter. The Company may seek an introduction fee or other remedy if this clause is breached.
8.1 The Company aims to deliver Services to a professional standard. If the Customer has any concerns regarding the quality of the work, they must notify the Company as soon as possible and, in any event, within 24 hours of the Service.
8.2 The Customer must provide reasonable evidence of any missed or unsatisfactory work, and allow the Company a reasonable opportunity to inspect the Premises.
8.3 Where a complaint is justified, the Company may, at its discretion, offer a re clean of the affected areas or another appropriate remedy. Any such remedy shall be the Customer’s sole and exclusive remedy in respect of the relevant issue.
9.1 The Company shall maintain appropriate insurance cover for its cleaning activities as required by law and good industry practice.
9.2 While the Company takes care in the performance of the Services, it shall not be liable for any pre existing damage, fair wear and tear, or deterioration resulting from the ordinary use of the Premises or fixtures.
9.3 The Customer must inform the Company of any surfaces, finishes or items that require special care or are particularly delicate. The Company shall not be liable for damage arising from the use of standard cleaning methods on items not identified as requiring special treatment.
9.4 The Company’s total liability to the Customer for any loss or damage arising out of or in connection with the Services, whether in contract, tort including negligence or otherwise, shall be limited to the lesser of the amount paid by the Customer for the specific Service in question or the amount recoverable under the Company’s insurance policy in respect of that claim.
9.5 The Company will not be liable for any indirect or consequential loss, loss of profit, loss of enjoyment, or loss of opportunity suffered by the Customer as a result of the Services or any failure to provide them.
10.1 The Company will handle general household and office waste generated during the normal course of cleaning, placing such waste in the Customer’s designated bins or waste containers.
10.2 The Company is not a licensed waste carrier and, unless expressly agreed in writing as part of a separate arrangement, will not remove waste from the Premises for off site disposal.
10.3 The Customer remains responsible for ensuring that all waste left at the Premises is managed in accordance with applicable UK waste and recycling regulations, including the correct use of local authority bins and recycling schemes.
10.4 The Company will not handle or dispose of hazardous, clinical, chemical, or prohibited waste. If such waste is present or discovered, the Customer is responsible for arranging its safe removal using an authorised service provider.
10.5 Where the Services involve any special cleaning related to waste or contamination, this must be agreed in advance and may be subject to additional conditions, risk assessments and charges.
11.1 The Company is committed to maintaining safe working practices and complying with applicable health and safety laws and guidance.
11.2 The Customer agrees to provide a safe environment for the operatives, including clear walkways, secure staircases, and reasonable measures to control pets or other potential hazards.
11.3 The Company may refuse to carry out or may cease a Service if an operative reasonably considers that continuing would pose a risk to their health, safety or wellbeing.
12.1 If the Customer provides keys or access devices to the Company, these will be handled with reasonable care and stored securely when not in use.
12.2 In the unlikely event that keys are lost or damaged, the Company’s liability shall be limited to the reasonable cost of cutting new keys or, where necessary, replacing the relevant lock, subject to the overall liability limits set out in these Terms and Conditions.
13.1 The Company will collect and process personal data about the Customer as necessary to arrange and provide the Services, including contact details, address information and service records.
13.2 The Company will handle such data in accordance with applicable data protection legislation in the United Kingdom and will take reasonable steps to keep data secure.
14.1 The Company may update or amend these Terms and Conditions from time to time. Any updated version will apply to new Bookings made after the date on which the revised Terms and Conditions come into effect.
14.2 Where possible, the Company will provide notice of significant changes to existing regular Customers. Continued use of the Services after such notification will constitute acceptance of the revised Terms and Conditions.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
16.2 No waiver of any breach of these Terms and Conditions shall be effective unless in writing, and no such waiver shall be construed as a waiver of any subsequent breach.
16.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any previous understanding or arrangement, whether written or oral.
16.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another entity, provided this does not materially affect the Customer’s rights.
By making a Booking with Cleaners SW17 or using any of the Services, the Customer acknowledges that they have read, understood and agreed to be bound by these Terms and Conditions.
Count on our cleaners SW17 experts and experience the most hassle-free cleaning service at prices cut in half.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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