This Privacy Policy explains how Cleaners SW17 collects, uses, stores, and protects personal data relating to its customers and prospective customers in the surrounding area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act. By using our cleaning services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all individuals who make enquiries about our services, request a quote, enter into a service agreement with us, or otherwise interact with Cleaners SW17 as a customer or potential customer in our service area.
Cleaners SW17 is a cleaning service provider operating in the SW17 area and nearby locations. In relation to the personal data described in this Privacy Policy, Cleaners SW17 acts as the data controller. This means we determine the purposes and means of processing your personal data when we provide and manage our services.
We collect and process different categories of personal data depending on how you interact with us and which services you use. The main categories of data we may collect include:
Identification and contact details, such as your name, title, residential or business address, and other basic contact details you provide for communication and billing purposes.
Service and booking information, such as the type of cleaning services requested, property details required for service delivery, access instructions that you choose to share, dates and times of appointments, and any preferences you specify.
Communication records, such as information you provide when you contact us with questions, feedback, or complaints, including the content of messages and any relevant notes recorded during the handling of your enquiry.
Payment and billing information, such as billing address, details of payments made, and records of invoices. We do not store full payment card details when external payment processors are used, but may retain transaction references for accounting and reconciliation purposes.
Technical and usage information, such as basic technical information about how you access our website or online tools, limited to what is necessary for security, performance, or booking functionality. This may include logs of interactions with our online forms and booking systems.
We collect personal data directly from you when you contact us, request a quote, make a booking, enter into a contract for services, or communicate with us by telephone, in writing, via online forms, or through any other channel you choose to use.
We may also receive personal data indirectly where another person arranges cleaning services for you, for example a landlord, letting agent, family member, or employer who provides your details so that services can be delivered to your premises. In such cases, we take reasonable steps to ensure you are informed of this Policy.
Where allowed by law, we may also receive limited information from third party service providers and public sources for the purposes of verifying addresses, processing payments, or complying with legal and regulatory requirements.
We only process your personal data when we have a lawful basis to do so. Depending on the specific processing activity, we rely on the following lawful bases under the UK GDPR:
Performance of a contract, where the processing is necessary in order to provide you with the cleaning services you have requested, manage your bookings, respond to your enquiries, send confirmations, and handle related customer service matters.
Compliance with legal obligations, where we must process certain data to meet our obligations under tax, accounting, or other applicable laws, including maintaining appropriate financial and transactional records.
Legitimate interests, where the processing is necessary for our legitimate business interests, and these interests are not overridden by your rights and freedoms. These interests may include improving our services, maintaining accurate records, ensuring the security of our staff and customers, and handling general business administration and planning.
Consent, where required for certain types of processing, such as sending you specific forms of direct marketing communications where they are not otherwise permitted by law on the basis of legitimate interests. When we rely on consent, you may withdraw it at any time using the contact details provided in this Policy.
We use the personal data we hold about you for the following purposes:
To provide and manage our cleaning services, including setting up your customer record, arranging appointments, allocating cleaning staff, and ensuring that the agreed services are delivered at the correct times and locations.
To communicate with you, including responding to enquiries, confirming and updating bookings, handling rescheduling or cancellations, and keeping you informed about matters affecting your service.
To manage payments and invoicing, including issuing invoices, recording payments, processing refunds where appropriate, and maintaining accurate financial records in line with legal requirements.
To improve and develop our services, including analysing feedback, service outcomes, and internal records in order to enhance customer experience, adjust our offerings, and train our staff.
To protect our business and our customers, including managing disputes, preventing misuse of services, and ensuring the safety and security of our personnel when visiting customer premises.
To comply with legal and regulatory obligations, including responding to lawful requests from regulators, tax authorities, and other public bodies when required.
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are only permitted to handle your personal data in accordance with our instructions and for the purposes we specify, and they must implement appropriate security measures.
Categories of processors and recipients may include:
Payment and billing service providers that facilitate secure processing of transactions and assist with invoicing, reconciliation, and financial record keeping.
IT and systems providers that host or support our customer management systems, scheduling tools, secure data storage, and communications platforms.
Professional advisers such as accountants or legal advisers, where necessary for accounting, auditing, or legal purposes, and always under appropriate confidentiality obligations.
Public authorities or law enforcement agencies, where we are required to do so by law or where disclosure is necessary to protect our rights or the rights and safety of others.
We do not sell your personal data. We also do not transfer your data outside the United Kingdom or European Economic Area unless appropriate safeguards are in place that provide a level of protection essentially equivalent to UK data protection standards.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In practice, this means that we generally keep customer records for a period that covers the duration of the service relationship and a further period after the end of the relationship to allow us to respond to queries, handle disputes, and meet statutory record keeping obligations. The specific retention period may vary depending on the category of data and applicable legal requirements.
At the end of the relevant retention period, or when we no longer need your data, we will either delete it securely or anonymise it so that it no longer identifies you.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage arrangements, staff training in data protection principles, and regular review of our security practices.
While no method of transmission or storage is completely secure, we strive to ensure that the level of protection we apply to your personal data is appropriate to the risks associated with its processing.
As a data subject, you have a number of rights in relation to your personal data under the UK GDPR, subject to certain limitations and exemptions. These rights include:
The right of access, which allows you to request confirmation of whether we process your personal data and to receive a copy of the data we hold about you, together with certain information about how it is used.
The right to rectification, which allows you to request that inaccurate or incomplete personal data is corrected or updated.
The right to erasure, sometimes called the right to be forgotten, which allows you to request the deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason for us to retain it.
The right to restriction of processing, which allows you to request that we limit the way we use your personal data in certain situations, such as while we are considering a request you have made to correct or erase your data.
The right to object, which allows you to object to certain types of processing, including processing based on legitimate interests or for direct marketing. We will respect your objection unless we have compelling legitimate grounds that override your interests, rights, and freedoms, or we need to continue processing for legal claims.
The right to data portability, which in certain circumstances allows you to receive the personal data you have provided to us in a structured, commonly used, and machine readable format, and to have that data transmitted to another controller where technically feasible.
Where we rely on your consent as the lawful basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact Cleaners SW17 using the usual communication channels you use for your bookings or enquiries. When you make a request, we may need to verify your identity before responding, to ensure that your personal data is not disclosed to an unauthorised person.
We aim to respond to all valid requests within one month. In some cases, particularly if your request is complex or you have made several requests, it may take longer. If we need more time, we will inform you of the delay and the reasons for it.
You also have the right to raise a concern or complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns directly.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updated version will apply to all customers and prospective customers in our service area from the date it is issued. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
Count on our cleaners SW17 experts and experience the most hassle-free cleaning service at prices cut in half.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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